Thank you for choosing NEER!

Before placing an order with us on neerlondon.com, please take a moment to review our terms and conditions.

1. Shopping Online

Our NEER online store features only items that are in stock and ready to order.

You can browse our collection anytime at www.neerlondon.com.

2. Prices

All prices are listed in GBP for UK customers. We currently offer a standard shipping option, but if you need your order sooner, please reach out to us at neer@neerlondon.com to explore faster shipping options.

Orders can only be confirmed if we can verify both your billing and shipping addresses.

3. Payment

We accept payments through credit and debit cards, PayPal, and Apple Pay. Shopping with us is secure and straightforward.

4. Order Confirmation

Once your order is placed, you’ll receive an instant confirmation on our site and a follow-up email with all the details.

Double-check to make sure everything is accurate!

5. Changes to Your Order

Need to make a change or spot an error? Please email us at neer@neerlondon.com as soon as possible, and we will do our best to help.

6. Dispatch

Express shipping is available Monday to Friday and typically arrives in 1-2 days, depending on distance. Standard delivery takes around 5-7 days within the UK. While we do our best to ensure timely delivery, please be aware that delays can occasionally happen due to unforeseen events like weather.

We will notify you right away if any delays occur or if there’s an issue with your shipment. You will always have the option to cancel for a full refund if your order can’t be dispatched on time.

7. Delivery

Your order will be delivered to the address you provided at checkout. If you’ve chosen to skip the signature requirement, please check your parcel on arrival, and let both us and the carrier know if there’s any damage.

8. Returns

Changed your mind? You’re welcome to return any unused items in their original packaging (with tags attached) within 15 days for a full refund or exchange. Please email us at neer@neerlondon.com and we will guide you through the return process. We would love to know what we could do better, so feel free to share your thoughts with us!

9. Guarantee

If there’s an issue with your purchase, please send us a photo and your order number at neer@neerlondon.com. We will work with you to find the best solution, whether it’s a repair, replacement, or refund.

10. Leather & Fabric Variations

We aim to represent colours accurately, but please keep in mind that they may vary slightly based on your screen. We use quality Scandinavian hides, which means your item may have some natural markings—this is all part of its unique and natural character! Don’t forget to check out our leather care instructions to keep it looking its best.

Thank you for reading, and please feel free to contact us if you have any questions.